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Return/Replace/Cancel

NOTE: That all returns are subject to a 15% restocking fee. Please try to include all original packaging, manuals, and ancillary materials in order to avoid being penalized.

Return:

  1. JOPASU gladly accepts returns on all NEW merchandise.
  2. In the rare event that you are not fully satisfied with what you ordered, just return the unused product to us within 3 days of delivered date in the original packaging and we will refund you the amount within seven working days, subject to 15% restocking fees.
  3. After 3 days of delivered date we will not accept any refunds or returns.
  4. Refunds will be given on items only and excludes shipping cost or any other charges.
  5. All items must be returned in the original package, cannot be damaged or installed, and must be in original condition.
  6. All returned items must be sent freight prepaid and are subject to a re-boxing fee.
  7. Certain items are not returnable, all liquid products, product on sale/discount.
  8. Customer returns for items received as part of a "free shipping" offer will be credited for the amount of the returned items less actual outbound shipping charges paid by us and any restocking fee that may apply.
  9. For all returns, please click on the link and complete return process form and call +91-8806664556 / 8806664537 between 10:00-17:30 or email at: info@jopasu.com
  10. Provide a specific reason for your return.

Replacement:

  1. If you have received an item in a 'Damaged' or 'Defective' condition or it is 'Not as Described', you may request a replacement at no extra cost or incase if we can’t replace the product we will give you full refund.
  2. When packaging your items for shipping, include copy of the original invoice in the package.
  3. We strongly recommend packing any items with fragile components with sufficient padding. Note that we are not responsible for products being returned to us that are damaged mid-shipment.
  4. For all returns/replacement, please click on the link and complete replacement process form andcall +91-8806664556 / 8806664537 between 10:00-17:30 or email at: info@jopasu.com Provide a specific reason for your replacement.

Cancellation:

  1. You may cancel your order at any time prior to shipment of the order, within 24 hours of the time your order was placed. Orders cancelled after 24 hours prior to shipment are subject to a 15% restocking fee, which will be subtracted from the credit amount issued to your credit card. To cancel orders, please click on the link and complete cancel order form and call +91-8806664556 / 8806664537 between 10:00-17:30 or email at: info@jopasu.com

Contact

Mail Us:

info@jopasu.com

onlinesales@jopasu.com